Introduction
This Privacy Policy (“Privacy Policy”) explains how Datepay collects, uses, stores, and protects information when you access or use the Datepay website, mobile applications, and related services (collectively referred to as “Datepay”, “Platform”, “we”, “our”, or “us”).
This policy applies only to services owned and operated by Datepay and does not apply to any third-party websites, applications, or services that may be linked through the Platform.
The terms “you”, “your”, or “user” refer to any individual or entity using the Platform. “Personal Information” means any information that can identify you, either directly or indirectly, such as your name, mobile number, email address, financial details, or any other data linked to you.
By accessing or using Datepay, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must stop using the Platform.
This Privacy Policy should be read along with Datepay’s Terms of Use, which form an integral part of your use of the Platform.
Information We Collect
We collect information that you voluntarily provide while registering, using our services, or communicating with us. This may include:
- Name, mobile number, email address
- Business details
- Transaction-related information
- KYC and financial information, where required by law
- Information shared through authorised third-party integrations
You may choose not to provide certain information; however, this may limit your access to some features or services.
Use of Information
The information collected by Datepay is used for the following purposes:
- To provide and operate Platform services
- To facilitate payment collection and transaction processing
- To verify identity and comply with legal or regulatory requirements
- To communicate service-related updates and alerts
- To improve user experience and platform performance
- To prevent fraud, misuse, and unauthorised activities
- To enforce our Terms of Use and other policies
If your information is intended to be used for any purpose other than those stated above, your consent will be obtained beforehand.
Account and Financial Data
When you create an account on Datepay, we may collect and store Personal Information such as your contact details and business information. Sensitive financial data and KYC documents may be collected in compliance with applicable laws and regulatory guidelines.
Your email address and mobile number may be used to send transactional notifications, security alerts, and important service-related communications. Promotional communications will be sent only if you have opted in and can be unsubscribed from at any time.
Datepay does not sell, rent, or publicly disclose your Personal Information.
Customer Information Shared with Businesses
Datepay may process customer payment information on behalf of businesses using the Platform. Such information is shared with the respective business only when the customer voluntarily provides it during a transaction.
Datepay is not responsible for the use or misuse of customer information by businesses once it has been shared with them by the customer.
Right to Access, Update, or Delete Information
Users have the right to access, correct, or request deletion of their Personal Information stored with Datepay.
You may request account deletion or data removal by contacting us at support@datepay.in. Datepay will comply with such requests unless retention is required by law, regulatory obligations, or for legitimate business purposes.
Once an account is deleted, Datepay will no longer provide services associated with that account.
Feedback and Support
If you contact Datepay for feedback, support, or grievance redressal, we may retain the information you share to respond effectively and improve our services.
Usage and Activity Information
We automatically collect non-personal usage data such as:
- IP address
- Device and browser type
- Pages visited and actions taken
- Date and time of access
This information is used for analytics, security, and service improvement. It does not personally identify users.
Cookies
Datepay uses cookies and similar technologies to enhance user experience and analyse Platform usage. Cookies help us understand user preferences and improve service quality.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Platform features.
Third-party analytics tools may be used, but they do not collect personally identifiable information.
Information Sharing and Disclosure
Datepay does not share Personal Information with third parties except in the following cases:
- With banks, payment partners, or regulatory authorities as required
- With service providers assisting in Platform operations under confidentiality obligations
- When required by law or legal process
- To protect the rights, safety, or property of Datepay, its users, or the public
In the event of a merger, acquisition, or business transfer, user information may be transferred subject to the same privacy protections.
Data Security
Datepay follows industry-standard security practices to protect user information. Access to Personal Information is limited to authorised personnel only.
While we take reasonable measures to safeguard data, no method of transmission over the internet is completely secure. Users acknowledge and accept this risk.
Intellectual Property
All content, logos, trademarks, and intellectual property available on the Platform are owned by or licensed to Datepay. No rights are granted to users to use such intellectual property without prior written permission.
Changes to This Privacy Policy
Datepay may update this Privacy Policy from time to time without prior notice. Changes will be effective immediately upon posting on the Platform.
Continued use of Datepay after any changes indicates acceptance of the updated Privacy Policy.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts located in Indore, Madhya Pradesh..